1. Introduction

Welcome to Gratitude Travels (“we,” “our,” “us”). We are a travel agency based in South Africa at 22 Pastorie Avenue, Pniel, 7681. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.gratitude-travels.com], use our services, or interact with us.

Protecting your privacy is extremely important to us. This privacy policy explains how and what type of personal data will be collected, why it is collected and to whom it is disclosed. Please read this carefully.

The Personal Information will be processed by us (or third parties approved by us for the purposes of fulfilling your booking), pursuant to and for the following purposes:

• verifying your identity

• transmitting and receiving correspondence in relation to our services or products, including the preparation of itineraries and submission of quotes

• transmitting marketing material as specifically requested by you

• processing payments, refunds and the like

• facilitating delivery of the services or the products

• to monitor and analyze your conduct in respect of the Websites and/or services for research and statistical purposes

• for compliance and risk purposes

• to tailor-make marketing and promotional material which we believe may be of relevance and interest to you

• to conduct market and / or academic research to identify potential markets and trends, to develop new products and services and to improve the nature of the products and/or services

Personal Information will only be used in accordance with this Policy or as specifically disclosed to you and/or brought to your attention at the time you provide the Personal Information.

• We may share your Personal Information with our associates or third party service providers in order and only to the extent necessary to render supporting and / or ancillary services or products to facilitate our service delivery to you, which service providers will be required to comply with / adhere to the same principles (as may be applicable) contained in this policy when processing your Personal Information.

• We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy.

• We further reserve the right to use or disclose your Personal Information to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of our Websites and the safety of its users.

The transmission of information via the internet is not completely secure and we cannot guarantee the security of data transmitted to our site; any transmission of Personal Information will be solely at your own risk.

We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Whilst we have taken reasonable technical and organizational measures to secure the integrity and confidentiality of the Personal Information in our possession, in order to guard against the loss of, damage to, or unauthorized destruction of, Personal Information and unlawful access to, or processing of, Personal Information, we do not guarantee that our security systems are 100% secure or error-free. Therefore, we do not guarantee the security or accuracy of the information (whether it be Personal Information or not) we collect from you and process in accordance with this Policy.

We restrict access to your Personal Information to our employees and contracted third-party service providers who have a legitimate operational reason for having access to such Personal Information. We endeavor to maintain physical, electronic and procedural safeguards which, to the best of our belief, comply with the relevant laws and regulations so as to protect your Personal Information from any unauthorized access.

Please note that any information we obtain about you will be stored in accordance with South African privacy laws, regulations and standards, which may not be equivalent to the laws in your country of residence. By using our services you consent to the transfer, storage and processing of information to and in a country other than the country you reside in.

2. Information We Collect

We process the following information collected by means of electronic submission or physical forms (as may be applicable):

i. Personal Information:

• Your name and surname

• Your gender, age group and weight (where required by our flight charter partners)

• Your physical address

• Your e-mail address

• Your telephone and mobile number

• Your identity and/or passport number

• Your company details

• Your passport nationality, issue date and expiry date

• Marital status (to assist the hotels, lodges or resorts with rooming services)

• Pre and post travel arrangements (where required by our flight charter partners)

• Your personal opinion, views, interests and preferences

• Your emergency contact details

• Your medical requirements

• Your dietary, allergies, and special requirements

We do not receive or process credit card information and use recognised and respected Paypal and Payfast portals to securely receive credit card payments. We do not have access to any credit card information.

ii. Inactive Information collection:

• the type of web browser you use

• the operating system you use

• the date and time of your visit to our websites

• the specific pages you may have visited

• the address of the website

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and manage our travel services

• To process payments and transactions

• To communicate with you about your bookings, inquiries, and other services

• To improve our website and services

• To send promotional materials, newsletters, and other information that may be of interest to you (with your consent)

• To comply with legal obligations

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• With service providers and partners who assist in delivering our services (e.g. airlines, hotels, resorts, and lodges, transfer and touring companies, conservation companies)

• When required by law or to respond to legal processes

• To protect our rights or safety and those of our users or others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can ask us to correct any inaccuracies in your personal data.

• Deletion: You can request that we delete your personal data.

• Restriction: You can ask us to restrict the processing of your personal data.

• Portability: You can request that we transfer your data to another organization or directly to you.

• Objection: You can object to the processing of your personal data for certain purposes.

To exercise these rights, please contact us at info@gratitude-travels.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you do so.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Governing Law

The laws of South Africa will govern any dispute or claim arising out of this Policy.

12. Changes in Policy

Kindly take note that we reserve the right to change this Policy at any time and in our sole discretion. In the event that that Policy is changed the new policy will be made available on our Websites.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@gratitude-travels.com

• By phone: +27 72 718 3378